Where your agent shows up.

Whatever your agent does, Caspian is how it reaches the people it serves. Three threads, one agent each — watch the channel change while the identity doesn't.

Customer support that follows the customer

“my card got charged twice??”

agent

Found it — the duplicate is already reversing. You'll see it in 2–3 days. Want the receipt by email?

Receipt sent. Same agent, same thread, new channel.

One conversation object spans channels. The customer switches; the context doesn't reset.

Recruiting that meets candidates where they are

Slack

“can we move tomorrow's interview?”

agent

Done — moved to Thursday 2pm. I'll text you a reminder an hour before.

iMessage

Reminder lands as a real blue bubble. No app to install.

Scheduling, reminders, and follow-ups pick the channel that fits the moment.

Ops agents that escalate like colleagues

Invoice #4411 flagged: amount mismatch vs PO.

agent

Vendor confirmed the correction. Posting the fixed invoice and closing the flag.

Slack

Team gets the one-line summary where they already work.

Long-form detail on email, headlines on Slack — the agent writes for the channel it's on.

The idea

Why this is a layer, not a feature

People aren't on one platformThey're on WhatsApp walking, Slack working, email for anything formal. An agent on one platform is a person who only answers phone calls.

The agent picks the channelUrgency, formality, and where the user answered last time — the transport is a decision, not a default.

Identity is infrastructureOne name, one memory, one thread of trust across every surface. Channels come and go; the identity persists.

One integration, every channelOne on_message handler. Adding a channel is a connect call, never new code.

Your agent's first channel is five minutes away.

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